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Front of House (Live Operations)

What is this module?​

The Front of House module is the heart of your live restaurant operations. It handles all customer-facing activities from the moment a guest walks in until they pay and leave. This module ensures smooth order flow, accurate billing, and efficient table management while providing real-time communication with your kitchen.

Key Features​

  • POS and Register: Process orders, split bills, and manage multiple payment methods
  • Order Management: Handle Dine-In, Takeaway, Delivery, and Curbside orders seamlessly
  • Payments and Invoicing: Accept various payment types and generate compliant invoices
  • Table and Seating: Manage floor plans, reservations, and waitlists
  • Kitchen Display System (KDS): Route orders to kitchen stations with KOT (Kitchen Order Tickets)
  • Cash Management: Track cash drawer operations and perform end-of-day reconciliation

Workflow Overview​

  1. Guest Arrival: Assign table or take order at counter
  2. Order Taking: Enter items via POS with modifiers and special requests
  3. Kitchen Communication: Orders automatically route to appropriate KDS stations
  4. Order Fulfillment: Kitchen prepares items based on KOT tickets
  5. Billing: Generate bill, split if needed, process payment
  6. Closing: Reconcile cash drawer and complete end-of-day procedures

Configuration Checklist​

Before using Front of House operations, ensure you have:

  • Created staff user accounts with appropriate permissions
  • Configured POS terminals and paired devices
  • Set up floor plan and table layout
  • Configured payment methods and tax settings
  • Connected Kitchen Display System (if applicable)
  • Set up printers for KOT and receipts
  • Defined order types (Dine-In, Takeaway, Delivery, Curbside)

User Roles​

Typical users of this module include:

  • Cashiers: Process orders and payments
  • Waiters/Servers: Take orders and manage tables
  • Hosts: Manage reservations and seating
  • Shift Managers: Oversee operations and perform cash reconciliation
  • Back Office: Menu items and recipes must be configured before taking orders
  • Customer Engagement: Customer profiles and loyalty programs integrate with orders
  • Analytics: Sales and performance data generated from Front of House operations