Order Management
What is Order Management?
Once an order is placed on the POS, it moves to the Order Management dashboard. This centralized screen allows the front-of-house staff to control the flow of orders to the kitchen, ensuring that food preparation only begins when verified.
Key Concepts
- Pending Status: The initial state of an order immediately after being placed on the POS. It requires staff verification before going to the kitchen.
- KOT (Kitchen Order Ticket): The physical or digital document sent to the kitchen staff detailing items to be cooked.
- Multi-Kitchen Routing: The system's ability to automatically split an order and send items to their respective stations (e.g., Bar vs. Kitchen).
Workflow
- Order Placed: Order arrives from POS, Online Ordering, or Aggregators.
- Verification: Staff reviews and confirms the order.
- Preparation: KOT is printed, and kitchen status changes to "Preparing".
- Completion: Order is marked ready and served/delivered.