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View Order Details Panel

Overview: Order Details Panel​

The View Details feature provides a comprehensive, 360-degree view of any specific transaction. While the dashboard card gives a quick summary, the View Details panel is where managers investigate specifics — for example checking whether a particular burger has started cooking, reviewing tax breakdowns, or reprinting lost tickets.

Key Features​

  • Deep-Dive Tabs: Information is organized into Order Summary, Items, and Payment Details.
  • Item-Level Status: Track the cooking progress of individual dishes within a single order.
  • Digital Sharing: Share the receipt directly with customers via WhatsApp.
  • Selective KOT Reprint: Reprint kitchen tickets for specific items only.

How-to Guides​

Guide 1: Accessing the Order Details Panel​

Objective: Open the full information view for a specific order.

  1. Navigate: Go to the Order Management dashboard.
  2. Select Order: Locate the order card you wish to inspect.
  3. Click View Details: Click the VIEW DETAILS button at the bottom of the card.
  4. The Slide-out Panel: A panel opens from the right containing three main tabs.

Guide 2: Tab 1 - Order Summary (Financials & Logistics)​

Objective: Review the financial breakdown, tax calculations, and customer contact info.

The default tab is Order Summary. It contains:

  • Order Status: Tag showing Pending, Confirmed, or Delivered.
  • Charges Summary: Subtotal, VAT/Tax (inclusive/exclusive flag), and Total.
  • Customer Information: Customer name and phone number.
  • Order Details: Service Type (Pick-up/Dine-in), Delivery Partner or Table Number, and timestamps for order placement.

Guide 3: Tab 2 - Items (Kitchen Progress)​

Objective: Check exactly what the customer ordered and the cooking status of each dish.

Click the Items tab to view:

  • Item Breakdown: List of all dishes with variations and modifiers.
  • Notes: Special instructions (e.g., "More Chocolate").
  • Individual Item Status: Each item shows its own status (Pending, Preparing, Ready, Delivered). This helps when part of an order is ready while other items are not.

Guide 4: Tab 3 - Payment Details (Transaction History)​

Objective: Verify if the order is paid and see how it was settled.

Click the Payment Details tab to view:

  • Payment Status: Paid or Pending.
  • Tip Amount: Any gratuity added.
  • Total Paid: Amount collected.
  • Payment Breakdown: Mode(s) of payment (Cash, Card, Wallet) with amounts per method.

Guide 5: Action Icons (Reprinting & Sharing)​

Objective: Reprint tickets, print invoice, or share the receipt digitally.

At the top-right of the Details Panel are three action icons:

  1. Print Invoice (Printer Icon): Generates and prints the customer receipt.
  2. Reprint KOT (Paper Icon): Reprint kitchen tickets. A small popup lets you choose All Items or Specific Items before reprinting.
  3. WhatsApp Share (WhatsApp Icon): Send a digital copy of the order summary/receipt to the customer's phone via WhatsApp.

Notes & Troubleshooting​

  • If a reprinted KOT doesn't appear in the kitchen, verify the KOT printer mapping for that station in Platform Settings.
  • Use Item-Level Status to confirm whether items shown as Preparing have had inventory deducted (see Kitchen Management (KDS)).