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Order Status & Management

Overview: Tracking Order Status​

The Order Status page serves as the central monitoring hub for all transactions in the restaurant. It organizes orders into specific categories based on their current stage in the lifecycle, providing managers and staff with a clear view of what needs attention (Pending) versus what has been completed (Delivered).

Key Features​

  • Status Tabs: Quickly filter orders by clicking the tabs at the top (Pending, Confirmed, Preparing, Ready, Delivered, Cancelled).
  • Visual Indicators: Each order card features a color-coded status tag (e.g., Orange for Pending, Green for Delivered) for quick identification.
  • Service Information: Cards display critical logistics data such as Table Number, Floor, and Service Type (Dine-in/Pick-up) directly on the dashboard.

How-to Guides​

Guide 1: How to Filter Orders by Status​

Objective: View specific groups of orders, such as only those currently waiting for confirmation or those that have been delivered.

  1. Navigate to Order Status: Open the Order Status page from the main menu.
  2. Select a Status Tab: Click on the specific tab at the top of the page to filter the view:
    • Pending: New orders that have not yet been accepted by the kitchen.
    • Confirmed: Orders accepted and sent to the kitchen.
    • Preparing: Orders currently being cooked.
    • Ready: Food is plated and waiting for pickup.
    • Delivered: Completed orders where the customer has received their food.
    • Cancelled: Orders that were voided or rejected.
  3. Review the List: The dashboard will refresh to show only the order cards matching the selected status.

Guide 2: How to Read the Order Card (Summary View)​

Objective: Quickly gather essential information from the dashboard without opening the full details.

Each card on the dashboard provides a snapshot of the order. You can review:

  • Customer Name: Who placed the order (e.g., Sandy, Mary).
  • Financials: The total number of Items and the Total Cost.
  • Logistics:
    • Service Type: Indicates if it is Dine_in, Pick_up, etc.
    • Location: Shows the Table Number and Floor (e.g., Table 3, Third Floor) for dine-in orders.
    • Occupancy: Shows the number of guests seated.

Guide 3: How to View Full Order Details​

Objective: Access the complete breakdown of an order, including specific items ordered and payment methods used.

  1. Locate the Order: Find the specific order card on the dashboard.
  2. Click View Details: Click the blue VIEW DETAILS button at the bottom of the card.
  3. Review the Side Panel: A detailed panel will slide out from the right containing:
    • Order Information: Confirms the Service Type and Table Number.
    • Payment Information: Shows the payment status (e.g., "Paid") and the method used.
    • Order Items List: A detailed list of every product in the order, including Quantities and any Modifiers (e.g., "Cheese Sticks - Qty 1 - No modifiers").
    • Total Amount: The final bill value.
    • Payment Details: Specifics on how the transaction was settled (e.g., "Debit Card").