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Finalizing and Placing the Order

Overview​

Once items are selected and the customer is assigned, the final step is to process the order. You can send it to the kitchen immediately, save it as a draft, or schedule it for the future.

Prerequisites​

  • User Permission Required: pos_access

Step-by-Step Guide​

  1. Order Notes If there is a note for the entire order (not just one item), click the "Special Instructions" button (clipboard icon) and type the note.

  2. Future Booking To schedule this order for a later date:

    • Click the Calendar Icon.
    • Select the date and time.
    • Click Confirm.

  3. Save as Draft If the customer isn't ready to order yet:

    • Click Save as Draft.
    • You can retrieve this later from the "View Drafts" menu.

  4. Complete Order

    • Place Order: Initiates the standard checkout flow (Payment selection -> Print).
    • Quick Order: Bypasses certain prompts for immediate processing (useful for fast food/high traffic environments).

Outcome​

  • Place/Quick Order: The order moves to the Order Management dashboard with a PENDING status. You must then confirm it to generate a KOT.
  • Draft/Future: The order is saved in the system but not sent to the kitchen until activated.