Skip to main content

How to Add, Edit, and Delete Delivery Policies

Location: Back Office > Platform Settings > General > Delivery Policies

Overview​

This article explains how to create, update, and delete delivery policies.

Add a Delivery Policy​

Follow these steps to create a new delivery policy:

  1. Go to Delivery Policies.
  2. Click on Add Policy.
  3. Enter the delivery policy details:

Policy & Applicability​

  • Name Enter the delivery policy name.

  • Status Select the policy status.

  • Outlet Fee Enter the outlet fee amount.

Order Value Rules​

  • Minimum Order Amount Enter the minimum order value required for delivery.

  • Free Delivery Minimum (optional) Enter the minimum order amount eligible for free delivery.

Base/Standard Zone​

  • Base Distance (km) Enter the base delivery distance.

  • Base Delivery Charge Enter the delivery charge for the base distance.

  • Maximum Delivery Radius (km) Enter the maximum delivery radius allowed.

Additional Charge Model (Beyond Base Zone)​

Select the pricing model for deliveries beyond the base distance.

Radius Based (Per KM)​

If Radius Based (Per KM) is selected:

  • Enter Rate Per Extra KM

Distance Tier (Tiered Pricing)​

If Distance Tier (Tiered Pricing) is selected:

  1. Click on Add Tier.

  2. Enter:

    • From KM
    • To KM
    • Fee Per KM

You can add multiple tiers as required.

Time Based (Per Minute)​

If Time Based (Per Minute) is selected:

  • Enter Free Delivery Time (Minutes)
  • Enter Rate Per Extra Minute

Convenience/Platform Fee​

If Convenience Fee is enabled:

  • Fee Type Select the fee type.

  • Fee Value Enter the fee amount or percentage.

  • Applies On Select where the convenience fee should be applied.

  1. Click on Add Policy to save the delivery policy.

The delivery policy will be added successfully.

Edit a Delivery Policy​

Follow these steps to update an existing delivery policy:

  1. Go to Delivery Policies.
  2. Find the policy you want to edit.
  3. Click on Edit.
  4. Make the required changes.
  5. Click Update to save the changes.

Delete a Delivery Policy​

Follow these steps to delete a delivery policy:

  1. Go to Delivery Policies.
  2. Find the policy you want to delete.
  3. Click on Delete.
  4. A confirmation message will appear.
  5. Click Delete to confirm.

The delivery policy will be removed from the list.